Frequently Asked Questions

It's your companion for planning a trip, a season, or a new life in Italy. You'll find guides to more than fifty Italian cities, with real neighborhoods, costs, and housing details, plus a private workspace to plan, save, and dream. The dashboard also brings together practical information on visas, phones, banking, and other essentials, so you can find what you need anytime. New cities are added regularly. It's the warm, steady hand you wish you had when you first thought, "Maybe Italy."

You get 7 days free, with full access to everything. No commitment. If it isn't for you, cancel before the trial ends, and you won't be charged. If you love it, you become a member, and it's all yours.

Not at all. It works in any web browser on any device. No downloads or installations required. If you can use a website, you can use this.

Yes, all three, and your work syncs across them. On a phone or iPad, you can add it to your home screen so it appears like any other app, with its own icon. Open the site, tap Share, then tap Add to Home Screen.

As a Founding Member, you pay just $5.99 a month, billed annually at $71.88, a discount off the regular $96 a year. Founding Members lock in that price for as long as they stay members. It never goes up for you.

You're one of the first to join, so you lock in our lowest price for good. If you stay a member, your rate stays the same every year, even as the regular price for new members rises later. It's our way of thanking those who believed in the value early.

Yes, if you would rather pay monthly, we offer the regular rate of $6.99 per month.

No. Your 7 days are free. You are charged only when the trial ends and only if you haven't canceled. We send you a gentle reminder before that happens.

Anytime, from your Account page, in a click or two. If you cancel, you keep access until the end of the period you paid for, so you never lose any time you paid for. No phone calls, no hoops.

On your Account page, you can manage your payment details and access your receipts through our secure payment provider. They handle your payment information securely and never store it.

Guides to over fifty Italian cities and their neighborhoods, an interactive map down to the street level, a matcher that finds the cities that fit you, and your own workspace: a travel log, trip budget planners, saved places, a vision board, a files drawer, and a restaurant saver. An information dashboard that provides essential guidance on getting a visa, renting a home in Italy, managing your phone, and more. Everything, in one place.

We offer this as a way to start the conversation about where you belong in Italy. It is not meant to be a "quiz." It offers three possible examples of cities that match your personality profile and is not meant to limit your choices. It's just a starter to help you dig deeper and find your place in Italy. Have fun with it; it's not meant to be too serious.

Yes. Your travel log, plans, and saved places are private to you and remain so. Come back next month or next year, and everything is right where you left it.

On the login screen, tap "Forgot Password," and we'll email you a link to set a new one. It takes a minute.

Always. This is a living app, not a finished one. New cities, new regions, and new features arrive regularly and will always be included in your membership at no extra cost. We will add many new features, including a marketplace for discounts on services and other trusted Italy-related experiences. Alexis, our artist in residence in Italy, provides each member with a monthly original artwork as a downloadable PDF that can be printed and framed. And much more to come. This is not a static guide. It's a living platform, shaped by our members and built to grow with their plans, questions, and dreams for Italy.

Your email got there first. Gmail and the iPhone both spot bookings in your inbox and add their own copy, so you see theirs and ours. Ours never asks you anything, so tap the other one. If it says Add or Ignore, tap Ignore. If it says Accept or Decline, tap Decline. Either way it’s gone, and your booking doesn’t change. No buttons at all? Open it and delete it.

Bridge’s. Your phone’s calendar gets the what and when: the trip, plus every booking and plan that has a time. That’s the safety net, so nothing slips past you. The rest lives in Bridge: booking codes, addresses, tickets, boarding passes and notes. We keep codes and addresses out of your phone’s calendar on purpose, since calendars get synced and shared in more places than you’d think. Each event there links back to its day in Bridge, and Keep on this phone saves it all for the stretches with no signal.

Because in Italy, Google Maps knows more, restaurants above all. Every map link in Bridge opens it, on any phone or computer. On an iPhone, the free Google Maps app works best; without it, links open in your browser. Before you go, save the area you’ll be in for use offline: in the app, tap your profile picture, then Offline maps, then Select your own map. You’ll keep the map and driving directions with no signal, though not walking or transit routes.

We’d love to help. Email us at support@bridge-italy.com, and a real person will get back to you. For any charge or payment questions, our payment provider can also help directly.